Customer Care Center
We seamlessly blend excellent communications systems with critical information to provide the best service possible.
Secure Transportation is much more than a transportation company. We understand that planning your transportation needs is about so much more than getting from point A to point B. We strive to lead the industry with a comprehensive set of services to suit your needs. From the moment you call our customer care center, we are dedicated to making sure that those services are delivered with extraordinary care. We pride ourselves on seamlessly blending excellent communications systems with critical information that enhances our customer care and responsiveness to provide the best service possible.
Our services feature:
- Database, utilization and client file management
- Fail-safe backup systems
- Multilingual and hearing-impaired services
- Complete real-time and historic performance reports
- Comprehensive scheduling, route optimization and dispatch
- 24-hour availability, 365 days a year
- Automated screening and processing
- Intelligent call routing
- Internet-enabled communications
- Toll-free access
- Subscription, reservation and on-demand requests